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Privacy Policy

Privacy Policy 

Last updated: October 2026 

Nova Perinatal respects your privacy. This page explains what personal information we collect through this website and our booking and messaging tools, why we collect it, and what we do with it. 

1. Who is responsible 

Nova Perinatal, led by Karen Juteau, RN, IBCLC, is responsible for the personal information described on this page. Karen Juteau is the person in charge of the protection of personal information. You can reach her at novaperinatal@gmail.com or 819-500-3081. 

2. What we collect and how 

  • Contact form: your name, email address, the type of support you want, your baby’s age range (optional) and your message. 
  • Online booking (Calendly): your name, email address, phone number if you give it, the time of your appointment and your answers to booking questions. 
  • Email, text messages and phone calls: what you send us, and your email address or phone number. 
  • Website visits: basic technical information, such as the pages visited and the type of device, collected by Jetpack, a tool that runs on our WordPress website. This may use cookies. 
  • We do not collect payment card details on this website. Payments are taken at or after the visit by e-transfer. 

3. Why we collect it 

  • To answer your questions and requests. 
  • To schedule, confirm and remind you about appointments. 
  • To provide your lactation care and send receipts. 
  • To keep our website working and improve it. 
  • To follow legal and professional requirements. 

We do not sell your information and we do not use it for advertising. 

3b. Your consent 

When you submit the contact form or book an appointment, you agree that we may use your information for these purposes. You can withdraw your consent at any time by contacting us. If you do, we may not be able to answer your request or provide an appointment. 

4. Who can see it 

Only Karen Juteau has access to your information, together with the service providers that run our tools (listed below). We share information about your care with another health professional only with your consent, unless the law requires otherwise. 

5. Please do not send detailed health information through the form or ordinary email 

We will talk about your health and your baby’s feeding at your visit. If your baby is unwell or you are worried about your health, contact your doctor or call 811. In an emergency, call 911. 

6. Tools we use and where information is stored 

  • Website: WordPress, including its form and statistics tools. 
  • Booking: Calendly. 
  • Email: Gmail (Google). 
  • Messages and calls: your mobile carrier and text messaging. 
  • Social media: if you contact us on Instagram or Facebook, their own privacy policies also apply. 

Some of these providers store information on servers outside Quebec, including in the United States. We choose reputable providers and take reasonable steps to protect your information. 

7. How we protect it 

We take reasonable steps to protect your information, such as password-protected accounts, two-step verification where available and limiting access to the person in charge. No online system is completely secure, so please avoid sending detailed health information through the website or ordinary email. 

8. How long we keep it 

  • Messages and inquiries that do not lead to a visit: about 6 months, then we delete them. 
  • Booking and billing records: for as long as needed for appointments and receipts, and for the period required by law for business records. 
  • Information in your clinical file is handled under Karen Juteau’s professional obligations and is explained when you consent at your visit. 

9. Your rights 

You may ask to see the personal information we hold about you, ask us to correct it, withdraw your consent, or ask us to delete it where the law allows. Contact the person in charge using the details above. We will answer within 30 days. If you are not satisfied, you may contact the Commission d’accès à l’information du Québec. 

10. Children 

This website is for parents and caregivers. We do not knowingly collect information directly from children. Information about a baby is given by a parent or caregiver. 

11. Changes to this page 

We may update this policy from time to time. The date at the top shows when it was last changed. 

12. Contact 

Karen Juteau, RN, IBCLC, person in charge of the protection of personal information, Nova Perinatal. Email: novaperinatal@gmail.com. Phone or text: 819-500-3081.